Christmas Returns

How do I get a refund?

If you are not happy with your order, simply email us via info@bigdudeclothing.com and we will send you a link to our returns portal. From here, you can print off a free returns label and return your items to us free of charge. The link to the returns portal is also available on your invoice. Send your items back to us within 90 days of your purchase and include the original invoice. We will inspect the items to ensure that they are not damaged, been worn or washed and are in original packaging with the tags intact. We will issue a refund within 10 business days of receiving the items. Where we offer a free returns service, original shipping fees will not be refunded.

Does Bigdude have a phone number?

We don't have a phone number. At Bigdude we deal with all queries promptly through email, simply email us at info@bigdudeclothing.com and we will get back to you within 1 business day. 

I'm new, how do I order?

All the items you can see on our website are available to buy on-line. Use the categories to find what you want and just double click on the item and then select your size, then click on the 'add to basket' link. From here you can ‘continue shopping’ to order lots more stuff or ‘proceed to the checkout’. If you do get stuck and need any assistance, we have size guides on all of our products and email support available 9am-5pm Eastern Mon-Fri.

Do you have a store that I can come to?

What size should I order?

Sizes can vary slightly depending on product and so use our size guides on the product page of the item that you would like as these are made specific to the items that they are shown on. The chest and waist sizes displayed in our size guides are the sizes that the product is made to fit and not the size of the product itself.

Do I need to register?

No. To make it as easy and fast as possible to shop at Bigdude you do not need to register. You can shop and checkout as a guest. However if you want you can register and make an account then your details (excluding debit/credit cards) will be held for your next visit.

What are the benefits of registering for an account?

If you want to register and make an account, your details (excluding debit/credit cards) will be held for your next visit. You will also receive exclusive deals through e-mail once you have registered.

Are all on-line items in stock?

Yes! All items on the website are updated instantly therefore if the particular size is available then you can be sure that we have it in stock.

How can I pay?

To pay for your order we accept:

a) Credit cards (MasterCard, Visa, American Express, Diners Club and Discovery Card)
b) Debit cards (Visa Debit, Mastercard Debit)
c) Paypal

Can I pay in instalments?

Unfortunately we do not offer the option to pay in instalments.

Is it safe to order on-line?

When you arrive at the checkout, our system passes your order details via a 128bit Secure Sockets Layer (SSL) encrypted secure page, where you complete your order by providing your credit card details. When you type your credit card and CCV number into the page, it is in secure mode. This means that your browser encodes what you type, and the server decodes it. Anyone 'listening' to traffic en route can make no sense of the number. Every trading web site uses the SSL encryption system and you can tell you are in secure mode when a little padlock icon appears at the bottom of the screen.

When will payment be taken?

Your payment will be debited when you place your order online. When you click on the 'submit order details' icon we will immediately contact your bank/card issuer for authorisation to take payment from your account. If your payment is authorised, you will receive an email straight away confirming your order and order details.

When will I get my order?

• All orders received before 4pm Eastern on a weekday (Monday to Friday) will be dispatched on the same day.
• Standard shipping will take 2-5 business days.
• There may be occasions where a courier will request ID in order to release a package depending on its value. Failure to provide this when required will result in the package being returned to us, in which case we would be unable to refund the original shipping cost.
• For more details visit the shipping page.

How do I track my order?

Once your package has been dispatched we will send you an email with a tracking link.

What if I am not in to sign for the goods?

The courier may leave the package in your mailbox or in a safe place. Otherwise they may leave a note with information on how to arrange re-delivery or collect your package from a local depot.

If the package is not collected then it will automatically be returned to us and you may not be refunded your original shipping cost.